We aim to deliver the Product to you at the place of delivery requested by you during checkout.
We aim to deliver the item to you as quickly as possible. Our suggested delivery times can be found on the product pages. Delivery times may vary depending on your location. 1 - 3 Working days to main areas and up to 5 working days depening your location. Certain remote areas are also only serviced on certain days.
Estimated delivery times are calculated from when we have received payment for your order
We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You must keep the receipt of the delivered product if you want to discuss the Item further with us.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
All risk and ownership of the Product shall pass onto you on delivery of the product. If you are not available to take delivery at the address you supplied (or delivery has not been able to take place by your fault) all risk and ownership will be passed to you from the time delivery was originally intended. From this point on, MyRunway is no longer liable for any loss or damage to the product.
Any damage incurred when opening the product is your fault and MyRunway will not be liable. Please take care when using sharp objects.
If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier. Costs for re-delivery may be passed onto you.
If the Order needs to be refunded due to delivery not being possible, the delivery fee will be deducted.
At any stage during the delivery process, until you take delivery of the goods, MyRunway may choose to cancel the order.
We do not warrant that products will suit your individual needs. We sell products without consideration for their end-use.
If you wish to return a product please reach out to MyRunway’s customer service team. Returns may be accepted for two reasons: customer decision or faulty product.
Returns (where accepted) need to be dispatched back to us within 30 normal days of originally taking the delivery. This includes any weekends and/or public holidays. In order for your return to be valid, we need to have received a tracking number or the original product within this 30 day window.
All returns must be logged and processed through the MyRunway site and cannot be returned or exchanged with any of our partner brands or retailers.
MyRunway reserves the right to change the
returns policy at any stage without warning. It is the customer’s responsibility to ensure that they are aware of the returns policy at checkout.
Different Items or Time-Limited Events may have different returns policies.
We
do not accept returns on underwear bottoms, earrings, fragrances and cosmetics.
We
do accept returns on lingerie tops, all swimwear (tops and bottoms), watches, sunglasses and jewellery (excluding earrings).
The cost of returning the Item is for the customer’s account.
We do not accept returns if the item is no longer in its original condition.
MyRunway reserves the right not to accept returns for any reasonable reason. If the return has not been delivered to MyRunway 7 normal days after first receiving the tracking number, MyRunway may assume the product will not be delivered and close off the application to return.
Please note: no refunds will be made on delivery fees.
Refunds will be done in the same method your original payment was made, unless you have indicated that you would prefer a credit refund when logging your return
Once you have received your refund, your refund method cannot be changed and credit cannot be exchanged for a cash refund, so please ensure you select the correct refund method.
We will always try to include a delivery slip with your order, which you can use for returns but unfortunately, if your order is packed during loadshedding, we are not able to print the invoice. This can be downloaded and printed from your profile for your return.