By accessing or using this site, you (the "Customer") indicate your unconditional acceptance of these Terms of Use. We reserve the right, in our sole discretion, to update or revise these Terms of Use. Your continued use of the site following the posting of any changes to the Terms of Use constitutes acceptance of those changes. When you purchase items on our site you enter into a binding agreement which is governed by the Terms of Use. If you have any questions you can contact us on 087 943 2444

To place an order with MyRunway you are confirming that you are of the legal capacity to enter into a contract with MyRunway (of the correct age, have authority to use the credit card etc.).

These Terms of Use shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded. No other terms or changes to the Terms of Use shall be binding unless agreed in writing signed by us.

Final checkout prices shown are inclusive of taxes and delivery and are normally representative of the total that you will pay for the ordered Product. You agree to pay the shown price for the products selected.

MyRunway reserves the right to change prices at any time until such a time as they issue an “Acceptance of Order” notice. If the total price differs to what was shown at checkout you reserve the right to ask for a full refund instead of paying the difference. Your Order remains valid as an offer until we issue our Acceptance of Order. We shall not be under any obligation to supply the Product to you until we have accepted your Order. Unless expressly stating that we accept your order, an email, letter, fax or other Confirmation of your Order by us is purely for information purposes and does not constitute the Acceptance of Order. Delivery of the Order also constitutes the Acceptance of Order.

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

You shall pay for the Product in full at the time of ordering by supplying us with your credit or debit card details from a credit card company acceptable to us, which we require in order to process your Order. Alternatively, you may pay by any method that we have said is acceptable to us, but in any event we shall not be bound to supply before we have received cleared funds in full. We reserve the right to perform a credit check and to reject/not to offer certain forms of payment and to refer you to our other forms of payment.

We may ask for further proof that you are fully entitled to use a card (or other form of payment) that you have used to purchase the Products before releasing your Product.

It is your responsibility to ensure that all details you have supplied us are correct and continue to be accurate. Any costs that may arise out of incorrect details will be for the Customer’s account.

If you realize that you have made a mistake with your Order after you have completed the checkout process, please contact [email protected] immediately. However, we cannot guarantee that we will be able to accept any changes to your Order in accordance with your instructions.

In cases where there is more than one item in your Order, we reserve the right to not supply some Items that make up your complete Order. In such a case we will only refund you for the items that are not available.

We aim to deliver the Product to you at the place of delivery requested by you during checkout.

We aim to deliver the item to you as quickly as possible. Our suggested delivery times can be found on the product pages. Delivery times may vary depending on your location. 1 - 3 Working days to main areas and up to 5 working days depening your location. Certain remote areas are also only serviced on certain days.

Estimated delivery times are calculated from when we have received payment for your order

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You must keep the receipt of the delivered product if you want to discuss the Item further with us.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

All risk and ownership of the Product shall pass onto you on delivery of the product. If you are not available to take delivery at the address you supplied (or delivery has not been able to take place by your fault) all risk and ownership will be passed to you from the time delivery was originally intended. From this point on, MyRunway is no longer liable for any loss or damage to the product.

Any damage incurred when opening the product is your fault and MyRunway will not be liable. Please take care when using sharp objects.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier. Costs for re-delivery may be passed onto you.

If the Order needs to be refunded due to delivery not being possible, the delivery fee will be deducted.

At any stage during the delivery process, until you take delivery of the goods, MyRunway may choose to cancel the order.

We do not warrant that products will suit your individual needs. We sell products without consideration for their end-use.
Please note that some packaging might be slightly damaged due to stock being sourced from end-of-range stock, marked-down items, and surplus inventory. We are unable to provide replacement packaging for these items. If you're not satisfied, you are welcome to log a return for a refund and the collection fee will still apply.

If you wish to return a product please reach out to MyRunway’s customer service team. Returns may be accepted for two reasons: customer decision or faulty product.

Returns (where accepted) need to be dispatched back to us within 30 normal days of originally taking the delivery. This includes any weekends and/or public holidays. In order for your return to be valid, we need to have received a tracking number or the original product within this 30 day window. Please note that a collection fee of R69 will be deducted from the refund amount due to you. The refund will be based solely on the amount paid for the item, not the full retail price.

All returns must be logged and processed through the MyRunway site and cannot be returned or exchanged with any of our partner brands or retailers.

MyRunway reserves the right to change the Returns Policy at any stage without warning. It is the customer’s responsibility to ensure that they are aware of the returns policy at checkout

Different Items or Time-Limited Events may have different returns policies.

We do not accept returns on underwear bottoms, earrings, fragrances and cosmetics.

We do accept returns on lingerie tops, all swimwear (tops and bottoms), watches, sunglasses and jewellery (excluding earrings).

The cost of returning the Item is for the customer’s account.

We do not accept returns if the item is no longer in its original condition.

MyRunway reserves the right not to accept returns for any reasonable reason. If the return has not been delivered to MyRunway 7 normal days after first receiving the tracking number, MyRunway may assume the product will not be delivered and close off the application to return.


Please note: no refunds will be made on delivery fees.

Refunds will be done in the same method your original payment was made, unless you have indicated that you would prefer a credit refund when logging your return

Once you have received your refund, your refund method cannot be changed and credit cannot be exchanged for a cash refund, so please ensure you select the correct refund method.

We will always try to include a delivery slip with your order, which you can use for returns but unfortunately, if your order is packed during loadshedding, we are not able to print the invoice. This can be downloaded and printed from your profile for your return.

We reserve the right to refuse to accept or process payment on any Order, and/or to cancel any sale concluded between you and MyRunway, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.

We will usually aim to refund any money received from you using the same method originally used by you to pay for the product.

If fraud is suspected we may choose not to refund the payment but rather contact the police and relevant banking authority immediately.

Black November Starts Now Competition

To be eligible, you must download the MyRunway app. Duplicate profiles will not be eligible. Prize will be given as MyRunway credit and is not transferable for cash. One winner will be randomly selected. Competition ends 15 November 2024.

General

All MyRunway(Pty) Ltd competition terms & conditions are as follows:

Participants must be SA residents and over the age of 18.

Each competition is run separately.

Winners are randomly selected. The judge's decision is final and no correspondence will be entered into. When members enter any competitions they agree to abide by the competition rules.

MyRunway will attempt to notify the winner within 24 hours.

We will draw a replacement if the winner cannot be contacted after 3 attempts or the prize is not claimed within 30 days, or if sufficient identification cannot be provided.

Prizes cannot be returned or transferred into cash.

Duplicate Facebook accounts will be disqualified.

Entries found to be illegible or tampered with, will be void.

MyRunway can cancel the competition if something that is beyond its control requires this. In such a case, all participants waive any rights to prizes and acknowledge that they have no recourse against MyRunway, its agents and staff.

The following people may not participate in competitions: (i) A director, member, partner, employee or agent of, or consultant to MyRunway or any other person who directly or indirectly controls or is controlled by MyRunway, (ii) any supplier of goods or services connected to the competition and (iii) business partners or immediate family of the parties mentioned in (i) and (ii).

If you have won a MyRunway competition within the last 30 calendar days, you may not participate in the competition. Winners accept that MyRunway may publish their name on our website, newsletter or social media accounts. We may ask you to participate in marketing activities, but you may decline these invitations.

MyRunway shall not be liable for any delay in performing any of its obligations under these Terms of Use if such delay is caused by circumstances beyond the reasonable control of MyRunway, and MyRunway shall be entitled to a reasonable extension of time for the performance of such obligations.

Our products will be delivered in a new or original condition unless specifically stated otherwise. If you feel the product that has been delivered is not in its original condition, please reach out to our customer service team immediately who will try to rectify the issue.

Please inspect the product before signing for delivery. If you sign for a product on delivery you are agreeing that you are happy with the obvious condition of the product that you have received.

MyRunway will indicate the acceptance of your order by delivering the goods to you, and only at that point will an agreement of sale between you and MyRunway come into effect (the ‘sale’).

This is regardless of any communication stating that your order or payment has been confirmed. MyRunway will indicate the rejection of your order by contacting you first, then cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without ­notice to you. In the case of goods for sale by MyRunway, MyRunway will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the website.

However, we cannot guarantee the availability of stock. When goods are no longer available after placing an order, MyRunway will notify you and you will be entitled to a refund of the amount paid by you for such goods.

MyRunway’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order.

Goods are reserved for 10 (ten) minutes once they have been added to your cart, once the 10 (ten) minutes have lapsed, goods may be removed from the shopping cart or reserved for other customers. Placing Goods in the shopping cart without completing the purchase cycle does not constitute an Order for such Goods, and as such, Goods may be removed from the shopping cart if stock is no longer available or the price thereof might change without notice to you. You cannot hold MyRunway liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.

You may use a MyRunway coupon code or promotion towards your payment for items purchased on the site. To redeem a coupon code, insert the code on your My Cart page or Checkout page.

Promotions that do not require a coupon code will be automatically applied to your cart. It is your responsibility to check that the discount has been applied to your cart before checking out. Coupon codes cannot be applied to the order once the order has been placed. If a coupon code was not applied we cannot credit/refund the discount for the coupon that was not applied. Grouped promotions (eg. 'buy 2, get 1 free') can only be applied once per user at checkout.

Coupon codes and promotions may have certain expiry dates associated with them. If you fail to use the coupon code prior to this date it will no longer be valid and no replacement will be issued. It is your responsibility to ensure the coupon code is used prior to it expiring. Our daily offers expire at 20:59 each day.

Only one coupon code/promo/offer can be used per order.

If the value of your coupon is more than the total product you are purchasing you will forfeit the remainder of the coupon.

If an order is cancelled or returned, the coupon code or promotion used cannot be reinstated.

Any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain unauthorised access to any page on this Site shall be prosecuted and civil damages shall be claimed in the event that MyRunway suffers any damage or loss.

You agree and warrant that your login name and password shall be used for your personal use only and not be disclosed to any third party.

You allow MyRunway to take all reasonable steps to ensure the integrity and security of the Site and back-office applications.

Between you and MyRunway

Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and MyRunway on any matter provided for in, or arising out of these Terms of Use, and not resolved through the MyRunway Customer Service Team, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. To read the expedited rules click here.

MyRunway chooses as its address for all purposes under these Terms of Use, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following email address: [email protected]. If you require a PO Box address please enquire with MyRunway.

The MyRunway Website is © 2021, Papa Africa Advertising CC - All Rights Reserved. No portion of the website may be copied, redistributed or otherwise used for any purpose without the prior written permission of MyRunway.

myrunway.co.za, referred to below as MyRunway, is an online retailer of consumer goods.

We value our relationship with you and the other users of this website. We recognize that you may be concerned about our collection, use, and disclosure of your personally identifiable information when you use the MyRunway app. Accordingly, we have implemented this Privacy Policy to inform you of the information we collect, how we collect it and what we do with it. If you have any questions or comments regarding this Privacy Policy, please contact us via our contact us page.

Your personal information is treated with the greatest of care. Sensitive payment information such as credit card details are NEVER stored with us nor do we have access to them.

We never sell or rent your personal information. MyRunway may release personal information under the following circumstances:

1. Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;

2. Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

3. To appropriate persons, where your communication suggests possible harm to others.

Our site's registration form requires you to provide us contact information. We may use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you when necessary.

You are responsible for all actions taken with your username, email address and password. Therefore we do not recommend that you disclose your MyRunway password to any third parties. If you choose to share your username, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

MyRunway uses Peach Payments to provide a secure environment for the authorisation of credit card and charge card transactions.

All credit card transactions on the Site are encrypted using industry-standard SSL (Secure Socket Layer) 128-bit encryption technology and reinforced through various encryption processes in order to provide the most effective protection possible for all sensitive payment information. MyRunway does not access any confidential information about your means of payment.

Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website. We use cookies to improve the member experience. We also use them to deliver information and fresh content specific to your interests. Cookies are widely used on most major websites.

Please click on the "unsubscribe" link at the bottom of the newsletters received via email. Should you have any trouble with the unsubscribe link, please email us at [email protected] and we will assist.

Updates to our information practices.

MyRunway may need to adapt these terms to reflect the frequent changes in internet technology and applicable law. You should therefore check this policy from time to time.

Items from events that have been marked with the FAST SHIPPING badge will be dispatched within 48 hours of placing the order (weekdays).

Please note fast delivery will only apply if all the items in your order come from events that have been marked with the FAST SHIPPING badge.

Fast delivery will only apply to orders that have been made via credit card.

The normal delivery fee applies.

Please note that sometimes so-called "lifestyle images" or "promotional material" can be slightly outdated and may not be an indication of the available stock. We do a lot of our promotional and commercial shoots and images in the beginning of the season to convey the spirit of the brand.

Orders processed during an order insert campaign will receive a freebie inside the order.

Number of freebies may vary.

Type of freebie may vary.

No returns will be available for the freebie.

It is not exchangeable for cash/credit.

It is a complimentary gift given solely at MyRunway discretion.

MyRunway does not support the purchasing of wholesale stock for the purpose of resale. In the event of unauthorizsed resale, the company reserves the right to put the customers account on hold while an investigation is completed. We also do not accept any responsibility for legal action taken against customers by any brands for unauthorised reselling of products.

Only one coupon per member is allowed.

No cash refunds will be made on coupons.

If an item is returned you will only be refunded for the paid amount.

If an order is cancelled you will only be refunded for the paid amount.

The discount will only apply if the correct coupon code is entered at checkout.

The coupon needs to be applied at checkout and cannot be applied after the order has been placed.

The coupon will only be valid for the dates indicated.

If an order is cancelled or returned, the coupon code cannot be reinstated.

#Backontrack coupons are valid until 20 November 2022