• Top Brands at Unbeatable Prices: With over 500 local and international brands, MyRunway brings you premium fashion at unbeatable prices, year-round. This Black Friday, we’re taking it to another level.
• Daily New Deals: Black November is not just a one-day event; it's a month-long shopping extravaganza helping you discover the latest trends and seasonal must-haves. Fresh deals drop daily, so you’ll want to check back often to avoid missing out on limited-time offers.
• Shop for the Whole Family:  Whether you’re shopping for yourself, your family, or loved ones, MyRunway has something for everyone. From women’s dresses and sandals, men’s tees and sneakers, or kids' swimwear and toys, stock up on essentials or grab the perfect gifts for the holiday season—all in one convenient place.
• Safe and Flexible Payments: Take advantage of MyRunway’s 7 easy and secure payment options, including Payflex’s 'Pay in 3' feature. With this option, you can spread the cost of your Black Friday haul into three interest-free payments over three paydays, making it easier than ever to shop guilt-free and secure the biggest deals early.

• Create Your Account: Join thousands of other savvy shoppers who have made MyRunway their home for fashion that’s as affordable as it is stylish.
• Download the App: Download the MyRunway App on the iOS App Store or Google Play to get exclusive access to Black November deals. Turn on notifications and be the first to unlock our daily drops and know when new offers are live, ensuring you never miss out on your favourite styles.
• Come Back for Daily Deals: During November, new deals drop every day, so check back frequently. Whether you're getting ahead with your Christmas gift shopping or just treating yourself, MyRunway’s ever-evolving deals mean there’s always something new to snag.
• Use Filters to Shop by Brand or Category: Make your shopping experience even easier by using filters to find deals on your favorite brands or specific product categories, from sneakers to dresses and more. MyRunway’s easy-to-navigate site makes it effortless to shop for everything you’re looking for in one place.
• Be Ready for Checkout: Ensure your account information and payment methods are updated to guarantee a quick and smooth checkout process.
• Don’t Wait: Many Black Friday deals sell out quickly, so if you spot something you love, don't hesitate. The best pieces are always the first to go and our exclusive deals are live for a limited time only, so shop early and start filling your cart!

• Trendy Sneakers: Whether you're looking for the perfect casual pair for everyday wear or performance sneakers for the gym, MyRunway’s sneaker collection has you covered. With massive deals on top sneaker brands, now’s your chance to grab the latest in street style or activewear footwear at unbeatable prices. Sneakers are a must-have for every wardrobe, and with daily new deals, you’ll find everything from classic kicks to bold new designs.
• Summer Clothing: South Africa’s warm weather calls for breezy, comfortable, and stylish summer pieces. As you dive into MyRunway’s Black Friday sales, look for deals on essential summer clothing like flowy dresses, light tees, and chic swimwear to keep you cool and stylish this season. Need something to layer for those cooler nights? Snag discounts on denim jackets, and hoodies to complete your look. From casual beachwear to polished daywear, Black November has it all for your summer wardrobe update.
• Chic Accessories: No outfit is complete without the perfect accessories. Black Friday is the perfect time to elevate your look with statement bags, timeless watches, trendy caps, and stylish sunglasses. Whether you’re after a bold handbag for a night out or practical totes for everyday use, MyRunway has exclusive deals on the accessories that will set you apart this season. Don’t forget to explore chic jewellery and belts to put the finishing touch on any outfit.
• Beauty & Fragrances: Black Friday isn’t just about fashion—it’s your opportunity to stock up on beauty essentials and luxury fragrances. From skincare must-haves and designer fragrances to bold makeup palettes, you can find everything you need to perfect your look. This is your chance to snag exclusive discounts on top beauty brands and keep your glow all summer long. Whether you're prepping for a night out or just freshening up your everyday routine, MyRunway has what you need to feel fabulous.

How long does it take for delivery?

The product page for each item will give you an estimated delivery time.
Visit our Orders & Deliveries page for more info. 

Can my parcel be delivered to an office address?

Yes, we can deliver to any address in South Africa you provide when you place your order.

How much does delivery cost?

We have a standard delivery charge of R69. We also often run free delivery on orders of R650 and more.

Will I need to pay customs or make any additional payments to receive my delivery?

No, we're local and will never surprise you with any customs or delivery fees! You'll only make payments on our site for your orders.

What if I am not home at the time of delivery?

Our couriers will be in touch to check if you're available to receive your delivery. If you are not available you can reschedule with them or contact us to arrange for another day that is more suitable. You can reach us at 087 943 2444 or send an email to [email protected].

Where do you ship to?

We deliver to any address in South Africa that you provide when you place your order.

How do I change my address?

Your address can be updated for any order while the order is still in a Payment Received status. To do this go to the My Orders page, click on the 'view order button' and you will be directed to the order page where you can change your address. 

Unfortunately, you cannot change your address once your order has been shipped. We are also not able to change your order to Click and Collect once the order has been placed.

Who is the courier company?

MyRunway uses two couriers for deliveries: DSV and DPD Laser. We also use Aramex for Click and Collect orders.

Click here to read more about Aramex.

Click here to read more about DSV.

Click here to read more about DPD Laser.

How do I return my purchase?

If you want to return a purchase, go to My Returns on your account and select ‘Request New Return’. Select the items you want to return and submit the request. If your request is accepted, choose whether you want to send the return via courier, or you can drop it off either at our Cape Town offices or your closest Postnet store. 

Can I return my purchase in any of your partner stores?

No, all returns need to be logged on your MyRunway account and cannot be returned to any of our partner stores. 

How long do I have to return my purchase?

You have 30 days from the time you receive your order to request a return. You can request a new return from My Returns in your account.

How long will it take for my return to be processed?

We will process your return within 5 days of receiving it and will send you an email to confirm how you would like to be refunded.  

How much is the return fee?

When you return something you have to cover the collection cost which is R69 for any returns collected by us from Postnet or directly from you. There are no costs if returns are dropped off at our Cape Town Ofiice. 

Can I change my refund method?

No, you cannot change your refund method once your refund has been processed. MyRunway credit is no longer exchangable for a cash refund

What reasons are allowed for returns?

As long as you return the item in its original state and packaging with all the labels attached, you can return it for any reason.

Please note:

We do not accept returns on underwear bottoms, earrings, fragrances and cosmetics.

We do accept returns on lingerie tops, all swimwear (tops and bottoms), watches, sunglasses and jewellery (excluding earrings).

Do you offer a warranty on your products?

Some products come with extended supplier warranties which you can view on the Returns Policy page. All other products are covered by the basic Consumer Protection Act warranty which allows for a six-month warranty on products.

What do I do if I receive the wrong item?

Please log a Return for the item and indicate that you received the wrong item in the ‘Reason’ field on the Return Request form. Alternatively, you can contact us at [email protected] and we will sort it out for you.

What is a cart promotion?

These are promotions that auto-apply to your cart once you have fulfilled the criteria of that specific promotion. An example of a cart promotion could be ‘buy 2, get 1 free’. This means that you will add three items to your cart and the amount for the 3rd item will automatically be deducted from your order total. This will reflect in the Order Summary on your Cart and Checkout pages. Grouped promotions (eg. 'buy 2, get 1 free') can only be applied once per user at checkout. 

What is a coupon code?

MyRunway regularly has time-limited offers that will allow you to use a coupon towards the payment of your purchase. When such an offer is live, a unique coupon code starting will be displayed at the top of all pages on the app. To use the code, add it to the coupon code field on your Cart or Checkout page. Some coupons offer a set Rand value while others may be for a percentage off. Only one coupon can be used at a time. Each coupon is different and may have very limited validity – you can check these details on the Terms of Use page.

Does MyRunway use cookies to track me?

MyRunway is as protective about your privacy as you are. We may use cookies and other tracking tools to enhance your user experience though.

Do you keep my credit card details?

No, all payments are handled by our 3rd party payment gateway provider. We don’t even see your credit details when they are entered.