Changed your mind with your purchase? Return your parcel by following these easy steps!
Step 1: Log into your account and go to My Returns to make a request. This needs to be completed within 30 days of receiving the purchase.
Step 2: Pack up your return and remember to include your packing slip or invoice. This will be inside your parcel and you will be emailed a link to download it.
Step 3: Send your return back. There are two convenient options to return your parcel:
1. Hand Deliver or Own Courier: Our courier partner will collect the parcel from the address you provide or you can ship the parcel to us using a courier of your choice. Since we do offer such discounted prices, the cost of the return is at your cost. If you use our courier partner, the cost of the return will be R60. Please also send us your waybill number so we can track your return.
2. Drop off (Cape Town only): Drop off your return at our offices in Woodstock.
Step 4: Your refund will be processed as soon as we receive your return.
If you are not happy with your return, please let us know by popping us an email on i[email protected] so we can assist you in rectifying the issue.
Please note, all returns need to be processed by MyRunway including returns with our various retails partners like Woolworths and Superbalist.
Return Address: For Courier or dropoffs: Returns at MyRunway, 405 Tollgate Industrial Centre, 12 Ravenscraig Rd, Woodstock, 7925, Cape Town
Our office hours for dropoffs are Monday - Friday 08:00 to 17:00.
Please note that:
We do not accept returns on underwear bottoms, earrings, fragrances and cosmetics.
We do accept returns on lingerie tops, all swimwear (tops and bottoms), watches, sunglasses and jewellery (excluding earrings).
Some accessories are covered by supplier warranties, please refer to the relevant description when purchasing the items. (For more information see section - Event Specific Terms)
Delivery fees will not be refunded.
Any unclaimed items that do not comply with the returns policy will be donated after 2 months from the date of arrival.
Refunds will be done in the same method your original payment was made, unless you have indicated that you would prefer a credit refund when logging your return.
Once you have received your refund, your refund method cannot be changed and credit cannot be exchanged for a cash refund, so please ensure you select the correct refund method.
If you have opted for a 1Voucher refund, 1Voucher will SMS you a new voucher code for your refund via the mobile number you provided at checkout.
For your protection, we recommend that you insure your package against loss and damage and request a delivery confirmation if using your own couriers. Returns need to be dispatched back to us within 30 normal days of originally taking delivery. In order for your return to be valid, we need to have received a tracking number or the original product within this 30-day window.
Offer Specific Terms
There is a two-year warranty on mechanism for the following watch brands:
Guess Police Lacoste Puma Scuderia Ferrari CAT Nixon Lanco Citizen Tommy Hilfiger Armani Exchange BMW Diesel DKNY Emporio Armani Fossil Karl Langerfeld Kate Spade Michael Kors Puma Skagen Thom Olson Cluse Cross Michel Herbelin Rotary Watches Titan TW Steel VR46 Wenger Yamaha
And a one year warranty on accessories from the following brands:
Levi's sunglasses Nine West sunglasses Mont Blanc sunglasses Hallmark Watches Skone watches Skone Sunglasses Neff watches Skullcandy Hearphones Guess Connect Watches
Citizen Promaster - 5-year guarantee
If a watch cannot be repaired it will be replaced. It can take between 2-4 weeks for a watch to be repaired. If a watch cannot be replaced, you will be refunded.
Secret Sale & Warehouse Clearance Events
Unfortunately , we cannot accept returns or exchanges on Secret Sale orders. Specific brands cannot be guaranteed in your order.