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I had an issue with my Runway order, which arrived with two left shoes instead of a pair. From the moment I reported it, Leah took ownership of the situation and went above and beyond to make sure it was resolved. What could have been a very frustrating experience turned into one of the best customer service experiences I’ve had. Leah kept communication open, followed up consistently and made sure a replacement was arranged. Even when I misunderstood the return instructions and sent both shoes back instead of just one, she remained helpful and immediately assisted with getting the other shoe sent out to me. Having spent years at Amazon overseeing a customer service department, I have high expectations when it comes to customer experience. I can honestly say I have rarely received this level of exceptional service from any company. MyRunway, you have a real gem in Leah. Her empathy, ownership, communication and genuine care made all the difference. She didn’t just resolve a problem; she made me feel heard, valued and treated like a friend throughout the process. Thank you, Leah, and thank you, MyRunway, for showing what exceptional customer service should look like!

Sanelisiwe provided excellent service. She was friendly, professional and very helpful. I truly appreciate her assistance and the effort she made to ensure I had the best experience. I’m also very happy with my dress and impressed with its quality. Thank you, Sanelisiwe. Keep up the wonderful work! Thank you, myrunway, for the great shopping experience!

Outstanding Customer Experience with Leah from MyRunway I had to email customer support to notify them of a collection delay, and Leah responded promptly. She immediately escalated my query to the courier company and kept in touch with regular follow-ups to check if the parcel had been fetched. Even though the courier missed my scheduled return collection twice, Leah stayed on top of it until the parcel was safely picked up on Monday. She kept me updated every step of the way and made sure everything was resolved smoothly. I really appreciate her fantastic service and proactive communication!

I would like to, once again, thank Leah at MyRunway for her outstanding assistance with returning and replacing my order. She went above and beyond to help me througout the process, keeping me informed and ensuring everything was handled smoothly. The refund was processed instantly and I could place my new order with the credit added to my wallet. Leah is friendly, professional, and genuinely committed to provide excellent service. Her brilliant customer service made the entire experience stress-free. Thank you, Leah, for your dedication and willingness to go the extra mile – it is greatly appreciated!

Had thee BEST experience ever! I've been wanting to buy from here for a while and for a first time experience, I'm definitely sticking with them! I needed a dress for a show I had and Melanie offered me so much assistance and care. She went above and beyond to make sure I got it on time. It honestly meant the world to me - after that I'm definitely becoming a frequent customer. So a special thank you once again to Melanie🎉🤗🪷